WARRANTY SERVICE REQUESTS DURING COVID-19
During these difficult times, Isola Homes remains committed to providing our homeowners with the best possible customer service. However, please note that the current restrictions with the Stay Home Order prevent our Warranty Team from conducting in-home appointments, except in cases of emergency. In some instances, your service request may need to be addressed by the original vendor/contractor responsible for the item in question. As such, the completion of these repairs is at the vendor's discretion.
Once restrictions are lifted and our Warranty Team is able to perform in-home appointments, they will have personal protective equipment (PPE), including masks and gloves, and will maintain social distancing protocols.
If you need to make a warranty service request, please log in to the homeowner portal below and submit your claim. Our team will work to ensure that we have all requests handled as quickly as allowed given the current circumstances.
Thank you for your cooperation.
OUR COMMITMENT TO YOU
You take pride in your home and so do we. Isola Homes is committed to building thoughtful, innovative homes that stand the test of time. We accomplish this by setting high standards for the workmanship and materials used in all of our communities. It is our goal to create lasting relationships with our homeowners and to ensure a high level of customer satisfaction.
Our Homeowner Care team is dedicated to helping you through your first year of homeownership, to educate you about your new home, answer questions and provide warranty service. From pre-occupancy to well beyond your move in date, our team is here to support your decision to live in an Isola-built home. We intend to do our best to make your homeowner experience as exciting and stress free as possible.
Before you move in to your new Isola home, you’ll have an opportunity to see your completed home. A Warranty Service Representative and the Project Manager (the person that built your home) will personally meet with you to conduct a thorough walk through of your new home, review your homeowner manual, and familiarize you with the finishes and operational systems.
Our manuals and warranties are designed to support you in the transition to your new home and answer as many questions as possible. If you need additional assistance we would be happy to provide it.
Questions about your home?
- Please refer to your Homeowner Manual for questions or concerns about your home, including manufacturer’s warranties, contact information and more.
- Once you have consulted your Homeowner Manual, if you still need assistance, please log in to the homeowner portal below to complete a Service Request Form and provide as much information as possible. Your Warranty Service Representative will get back to you.
- Service appointments are usually scheduled Monday through Friday from 8:00 am to 3:00 pm (excluding holidays).
- If you experience an after-hours emergency, please contact your Warranty Service Representative and leave a message on our warranty message line at 206.413.9121
To report a warranty claim please use your login and password to access the homeowner portal below.
Please note that our warranty claim submission process will be changing soon. We're working to make the process easier for our homeowners. In the meantime, please continue to log in to the Warranty Portal as before. But stay tuned for changes!
For an after hours emergency, please call the customer care hotline at 206.413.9121