OUR COMMITMENT TO YOU
You take pride in your home and so do we. Isola Homes is committed to building thoughtful, innovative homes that stand the test of time. We accomplish this by setting high standards for the workmanship and materials used in all of our communities. It is our goal to create lasting relationships with our homeowners and to ensure a high level of customer satisfaction.
Our Homeowner Care team is dedicated to helping you through your first year of homeownership, to educate you about your new home, answer questions and provide warranty service. From pre-occupancy to well beyond your move in date, our team is here to support your decision to live in an Isola-built home. We intend to do our best to make your homeowner experience as exciting and stress free as possible.
Before you move in to your new Isola home, you’ll have an opportunity to see your completed home. A Warranty Service Representative and the Project Manager (the person that built your home) will personally meet with you to conduct a thorough walk through of your new home, review your homeowner manual, and familiarize you with the finishes and operational systems.
Our manuals and warranties are designed to support you in the transition to your new home and answer as many questions as possible. If you need additional assistance we would be happy to provide it.
Questions about your home?
- Please refer to your Homeowner Manual for questions or concerns about your home, including manufacturer’s warranties, contact information and more.
- Once you have consulted your Homeowner Manual, if you still need assistance, please complete the Service Request Form from the “Homeowner” tab on our website with as much information as possible and your Warranty Service Representative will get back to you.
- Service appointments are usually scheduled Monday through Friday from 8:00 am to 3:00 pm (excluding holidays).
- If you experience an after-hours emergency, please contact your Warranty Service Representative and leave a message on our warranty message line at 206.737.9693
To report a warranty claim please use your login and password to access the homeowner portal below.
For an after hours emergency, please call the customer care hotline at 206.737.9693.